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Client Onboarding - Paytm Pi Agent (SMB)

Date Posted: Sep 24, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 09, 2026
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Job Description

Job Title: Client Onboarding & Product Specialist 
Company: Paytm 
Location: Noida 
Department: Business / Customer Success / Product 
Role Overview We are looking for a proactive and customer-focused professional to manage the onboarding and adoption journey of new clients at Paytm. The role involves conducting product demos, guiding clients through setup and integrations, resolving onboarding challenges, and ensuring smooth adoption of Paytm’s solutions. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to work closely with Sales, Support, and Product teams. 
Key Responsibilities 
Lead new clients through a smooth and structured onboarding process, ensuring successful product setup and activation. 
● Conduct product demos, product tours, and personalized training sessions to help clients understand and effectively use Paytm’s solutions. 
● Guide clients through WhatsApp Marketing integrations, campaign setup, and relevant product functionalities. 
● Act as the primary point of contact during onboarding, addressing setup-related queries and troubleshooting issues to ensure a seamless experience. 
● Monitor client adoption and proactively identify opportunities to improve product usage and engagement. 
● Simplify complex product or technical processes and help clients move from initial onboarding challenges to confident product usage. 
● Collaborate with Sales, Customer Support, and Product teams to resolve client issues and share actionable customer feedback. 
● Track onboarding progress, client requirements, and issue resolution while ensuring adherence to defined SLAs. 
● Monitor campaign performance and support clients in optimizing their multi-channel campaigns. 
● Identify recurring client challenges and work with internal teams to improve processes, product experience, and onboarding journeys. 
● Maintain accurate records of client interactions, onboarding status, feedback, and resolutions.
Key Skills 
● Strong verbal and written communication skills. 
● Customer-centric approach with strong relationship-building abilities. 
● Good problem-solving and troubleshooting skills. 
● Ability to conduct product demonstrations and training sessions. 
● Understanding of SaaS products, CRM, digital marketing, or WhatsApp-based marketing solutions is preferred. 
● Strong coordination and stakeholder management skills. 
● Ability to manage multiple clients and priorities while meeting SLAs. 
Comfortable working in a fast-paced, cross-functional environment. 

Preferred Experience ● 1+ years of experience in Customer Success, Client Onboarding, SaaS, Product Support, Account Management, or related roles. 
● Experience working with digital marketing, WhatsApp Business, CRM, or SaaS platforms will be an added advantage.


Source: Paytm careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Paytm
India
1 Current Jobs Openings

Paytm openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Paytm. Read More

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