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DC ACI

Date Posted: Sep 17, 2026

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 08, 2026

Job Description

Job Description

Role Overview

We are seeking a skilled Network Operations Engineer to join our CX Managed Services team. The role involves providing L2/L3 technical support, managing complex network environments, driving incident resolution, conducting root cause analysis, and ensuring adherence to customer SLAs in a highly dynamic support environment.

Key Responsibilities

Service Delivery & Operations

  • Ensure compliance with customer SLAs, SLOs, and service commitments.
  • Follow established operational processes and contribute to continuous process improvements.
  • Identify opportunities for operational efficiency and cost optimization.
  • Participate in regular team sync-ups and cross-functional collaboration activities.
  • Maintain technical expertise and stay current with evolving technologies.

Incident & Problem Management

  • Apply ITIL best practices, including Incident, Event, Change, and Problem Management.
  • Own and drive Root Cause Analysis (RCA) and Major Problem Reviews (MPR) for critical incidents (P1/P2).
  • Collaborate with internal teams and stakeholders to gather data required for incident investigations.
  • Create and maintain Knowledge Error Articles (KEAs) to improve troubleshooting efficiency and reduce MTTR.
  • Support major incident management activities and ensure timely issue resolution.

Continuous Improvement & Automation

  • Actively contribute to process improvements, innovation initiatives, and automation opportunities.
  • Enhance operational effectiveness through knowledge sharing and best practice adoption.

Network Infrastructure

  • Strong hands-on experience with Cisco product portfolios, including:
    • Catalyst Switches
    • Nexus Switches
    • ISR/ASR Routers

Routing & Switching

  • Advanced expertise in routing protocols:
    • EIGRP
    • OSPF
    • BGP
  • Ability to troubleshoot:
    • Routing loops
    • Convergence issues
    • Path selection problems
    • Complex network outages

Network Troubleshooting

  • Strong experience in packet capture and deep packet analysis.
  • Expertise in diagnostic and troubleshooting tools for distributed network environments.
  • Experience handling large-scale software image deployments and firmware lifecycle management.

Vendor & Escalation Management

  • Extensive experience managing Cisco TAC cases, including defect identification, tracking, escalation, and resolution management.

Required Competencies

  • Strong analytical and problem-solving skills with a structured troubleshooting approach.
  • Deep understanding of Problem Management practices and methodologies.
  • Ability to perform effectively under pressure in mission-critical environments.
  • Excellent verbal and written communication skills.
  • Strong collaboration and stakeholder management capabilities.
  • Ability to work independently with minimal supervision.

 

 

 

 

Primary Skills

Data Center,Cisco ACI,Nexus,PDI(Planning,Designing,Implemenation)

Source: Capgemini careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

India

Capgemini openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Capgemini. Read More

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